Reviews (226)

Poor communication and long wait

June 24, 2025
I have an autistic son who is 9 and the hospital did not communicate properly and then blamed it on the original referral form sent to them. The wait was so long and my son was hyper and pacing. The nurse was rude and made us wait then they told us we were in the wrong area after such a long wait and we were then late for our appointment.
Anonymous

Not very helpful

June 18, 2025
I called them and explained the situation with my son's needs and they said to get in contact with my own dentist. They weren't very helpful.
Anonymous

Very good treatment by students

June 10, 2025
Very good. I usually go every 6 months. The treatment by the students is very good and they're very funny there. They're always supervised too. They do the checks then their supervisor double checks so that is good.
Anonymous

Easy to get appointments

June 3, 2025
It's easy to get an appointment here. There is a high standard of care, very high quality. The staff are very attentive. Urgent appointments can be obtained very quickly.
Anonymous

Very good trainee dentists

June 3, 2025
My son was referred. The trainee dentists were very good and provided excellent dental treatment.
Anonymous

Very caring

June 3, 2025
Very caring dentists and technicians. I recently got dentures from there.
Anonymous

Great and quick

May 27, 2025
Check in was great and I didn't wait long. They saw me quickly even though it was very busy. They spoke to me about the issue and what to do. I just have to wait now for another appointment.
Anonymous

Reply from Birmingham Dental Hospital

Thank you for your feedback about Birmingham Dental Hospital, it's very much appreciated. If you'd like to tell us more about the team you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

Calm, patient and helpful

May 27, 2025
It was good, I had my tooth extracted. They were calm, patient and helpful.
Anonymous

Reply from Birmingham Dental Hospital

Thank you for your feedback about Birmingham Dental Hospital, it's very much appreciated and will be shared with the Oral Surgery team.

Patient Experience Team


Provider responded

Great

May 27, 2025
Great. I didn't wait long. When I got there it looked busy but they go through pretty quickly. They don't rush you mind, they take their time and give you options.
Anonymous

Reply from Birmingham Dental Hospital

Thank you for your feedback about Birmingham Dental Hospital, it's really appreciated. If you'd like to tell us more about the team you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

Good

May 27, 2025
Everything went fine. They have been good.
Anonymous

Reply from Birmingham Dental Hospital

Thank you for your feedback about Birmingham Dental Hospital, it's very much appreciated. If you'd like to tell us more about the team you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

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Birmingham Dental Hospital

Contact

0121 442 5626

5 Mill Pool Way
Birmingham
West Midlands
B5 7EG

Location

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