Four Oaks Healthcare

My general experience with Four Oaks care is good.

Some carers are excellent at what they do. They take their time to help me, are very friendly and professional.

The only area that I still think needs improving is some of the rota, i.e. the timing of some of the tea time calls and the weekend breakfast calls.

Very helpful office staff on the end of the phone. Slight confusion between elderly client and supply carer, easily solved with a call to HQ

I have had peace of mind while in their care . He is looked after so well and always they meet his needs and above
The girls we have are absolutely super with my dad
He is so happy and they understand his needs (dementia) so well
Always clean and well cared for
I thank Four Oaks for everything they do

My brother has a live-in carer who is brilliant at looking after him, compassionate, patient and really caring despite his many needs. There is nothing that is too much trouble, even though the work is challenging at times. Carer also happy to visit the hospital to assist with the process of his return home, let's just say it was not straightforward. There is usually good back-up from the local regional office with reviews, spot checks and cover carers when the main carer needs a break. Finding a regular stand-in carer is proving difficult to achieve, however, finding and matching cover dates is probably the greater priority, which is quite understandable. Overall, still excellent service from carer & support team.

Dad really looked forward to his carers arriving each day. They did everything that was required, highlighted any problems, reported back to the office and to me. They also spent time chatting with Dad. He had the same carers each week and was able to build a real rapport with them.

The live in carer looks after him well every day. Any problems, he is prompt at sorting it out. He is comfortable and happy with how the carer treats him, he is so appreciated

My Mother had previously been looked after by my Father before she went into hospital. His health was also failing and he found it more and more difficult to cope. It is such a relief to have someone we can rely on to look after my Mother and, as a bonus, look out for my Father.

We have been with four oaks for nearly 3 years, the ladies go above and beyond for my sister, we have built a great relationship with them, they are kind and very friendly we always can have a laugh with them
Four oaks keep up the good!
Your doing a great job

Peace of mind knowing he is visited each day and for the care provided e.g. helping him out for a short walk.

Having the same carer builds trust and rapport
Sometimes have miscommunication with office