OHP - Lordswood House Medical Practice

I have a chronic condition, and get recurring infections. If treated early the infection is mild and soon clears. It's impossible to get urgent appointments; they tell me to see a Pharmacist; Neither will the surgery give me an emergency stock of antibiotics at home, which would be the best option for all of us.
This has been going on for several years now. Fortunately I have paid privately and now have my emergency stock.

One doctor there knew I was depressed and insisted on getting medication, she told me to go to support groups which helped me a lot, which helped me get out of depression.

Their triage system allows the doctors to hide behind texts. You can’t speak to a doctor unless they call you. You can’t ask questions or have a discussion.

They're great and as accessible as they can be. Attentive and friendly.

You have to fill in the online form. Then they get someone to call me back. There isn't any continuity you get an appointment with whoever. They don't encompass all the care and just treat you in the moment. They always tell you to look on the website for answers and they don't read your history before appointments.

My husband has dementia but also has diabetes and has to check his levels. He isn't doing so well and won't let anyone do it so we need to get a skin patch to be able to check as we never know his levels. The GP said it isn't something they sort and referred to the QE but was sent back to the GP when they said it is not a procedure done there so was referred back. We are now waiting for another appointment and in the meantime my husband's health is in decline.

Helpful. Could be better but they're still more helpful than my previous GP.

I have been with them for 10 years. It's difficult to get an appointment but the GPs are helpful. The reception staff listen to me and try to accommodate but the challenge is they have many patients and few GPs.

It's very difficult to get an appointment and very challenging to get referrals made.

I can never get an appointment. When I do it is always with a difference Doctor and they are not really interested. They have changed to a triage online service which does not work. It was better when you had to phone or queue outside at least I used to get an appointment then.