Good Hope Hospital

I was very happy with the treatment and care I was receiving at Good Hope Hospital but the clinic was closed and my care was transferred to another UHB hospital. I was disappointed.

Standard there. I'm under loads of services including cardiology, physio, bloods, they're all quite standard. Some doctors ask a lot of questions about disability that doesn't have anything to do with my conditions. They can be quite patronising in the way they talk to you too.

Colonoscopy is very good, they take good care of me. It's clean and there are no bad smells.

They were good at the early pregnancy unit, very supportive. The only thing was the waiting times. It's a nurse led unit not doctors and I had to wait a while to be seen. They also needed a bit more empathy.

I ended up on a ward as I needed an operation on my bowel. They said they found something on my pancreas so they sent me for a colonoscopy.

After leaving Heartlands I was in Good Hope for a week. They gave me a drip but I had an allergic reaction to it. Four doctors didn't listen to me. Only one nurse listened to me. When I was discharged I was in a lot of pain, I had no contact from them and all the letters went missing. I contacted my GP and they said they had no record of my hospital stay.

My mum had surgery after surgery here. One time they cut her intestines which caused a big leak and mum now has a bag.

My partner attended A&E for TIA symptoms, was sat in A&E from 17:30 until gone midnight to be told we were waiting for a bed and couldn't go home due to monitoring. Was moved to a different area and had to spend all night on day chairs.
Was discharged next morning despite being told we had to stay for an MRI.
Was called back in the next day for the MRI and was then discharged again to be rang later that day saying he had to go back in urgently overnight.

Spent the entire night curled up on 2 chairs due to the lack of beds.
They forgot his medication so he had to chase them for it. Staff are rude and unwilling to provide any meaningful updates.

5 days post TIA and my partner is still sat in a waiting room for the stroke team.
Appalling hospital!!

My daughter needed to be monitored during her pregnancy. We visited Ward 4.
After a very difficult weekend, today’s appointment was wonderful.
A midwife joined us and she was the epitome of excellence. She was kind, supportive and extremely empathetic. She was patient and listened well, allowing my daughter to feel listened to and fully supported.
Thank you, you made an amazing difference to my daughter today. Thank you also, for taking time to explain the monitoring machine to me. Seeing my grandchild’s heart rhythm brought me to tears.
You are a super midwife and deserve all the praise we can give you.

Maternity were very good and the care was excellent. Did tests and referred her to the Children's hospital.