NDH Care Ltd

Our family cannot thank NDH Care Ltd enough for the compassionate and dignified care they provided to our late father, during his most vulnerable years. 

Dad suffered from late-stage Parkinson’s disease, leaving him bedbound for a long time before his passing. His condition, compounded by recurrent lung infections, pneumonia, and near-death experiences gradually dimmed his once-outgoing personality, reducing his speech to a slur but never extinguishing his spirit. 

Throughout this difficult journey, the NDH carers were nothing short of amazing. They treated Dad with kindness, patience, and genuine companionship, bringing warmth to his days. Despite the challenges of his condition, they engaged with him, sharing banter and uplifting moments that broke the monotony of his routine. He looked forward to their visits watching the clock, and that meant the world to us. 

As his full-time carer, my mum was physically unable to assist him with tasks like changing clothes, washing, or pad changes. The NDH team handled these sensitive duties with the utmost respect and humanity ensuring Dad never felt uncomfortable or embarrassed in their presence. 

We are forever grateful to so many of the carers, too many to name, but special thanks to those who showed such beautiful souls in their care. Your dedication brought comfort not just to Dad but to our entire family. 

From the bottom of our hearts, we thank you. May you be blessed all your days.

Not too bad. They come three days a week. She is okay but gradually gone down but not too bad. It's only 30 minutes each day for the three days. She is reliable and does what she can.

My carer has good behaviour, good talk and I feel safe with my regular carers.

I feel safe with my carer. I am very pleased and happy. Very good behaviour and always being polite, friendly and respectful.

Very happy with the overall care. A few minor issues that were resolved quickly. The carers are extremely friendly and helpful.

I find the care received from the carers who attend very efficient and caring.

We are happy with NDH care. My father normally tells them what is to be done. Only problem is when they are running late sometimes, we are not informed. I have to call and ask. Overall they are good.

They never listen to their clients, their needs, wishes and care about their routine. Once they get you settled and used to a carer they take them away and put on new, young and inexperienced carers. They don't care how it affects the user as long as they getting paid. Don't get me wrong some of the established carers are brilliant and are used by the company as a front to settle and establish clients but again removed once they got you. We've had numerous ongoing issues with them from the beginning which has been over a year and a half now and I can honestly say things have never got better only worse. When you really need them to pull through they still mess everything up even with verbal and written instruction all over the house. Even social services have intervened and had firm words about their unacceptable behaviour but the company is not bothered and is continuing their disgusting usual habits.
Every aspect of this company is poor and I would definitely not recommend this company to anyone with vulnerable family members.
I feel sorry for those vulnerable people who are with this company and have no one to voice their concerns for them as goodness only knows how they are treated. We are with our family member and are dealing with so much rubbish from this company.

For the most part, I have excellent carers. The office mostly accommodates my needs.

Very good service. Consistency from the carers and time given. They are always polite, nice and calm.