Queen Elizabeth Hospital Birmingham

I was put in a room with no call button for the first 24 hours. Declined my normal pain killers. No food, drink or toileting offered for 35 hours. Only one bag of fluids in 35 hours. Getting a bed took 35 hours.

They took mom from A&E to AMU and someone was able to stay with her. As soon as she was taken to the ward no one was allowed to stay with her which made mom feel uncomfortable as she doesn't speak English.

Mom didn't like the stroke ward here. She wasn't allowed any of us to stay so she felt isolated as she does not speak English well. They did care for her well and were kind but she was isolated a lot of the time.

I had an operation at the QE hospital to remove a cancerous tumour from my lung. The consultant surgeon was excellent. He communicated everything to me clearly, telling me what would happen, what the likely outcome would be and how pain would be managed. I recovered much quicker than expected and left after only a couple of days. The nurses on the wards were wonderful and I received excellent care. The operation was a huge success and just like the surgeon had predicted I did not require any further treatment.

My elderly relative was admitted with dehydration, they were put in a side room and left by staff. They did not even have a call buzzer/alarm to call for help if needed. It took me over an hour and a half to get a jug of water brought to them when I arrived to visit. The healthcare was terrible and the attitudes of members of staff were appalling too. Communication from nurses and doctors was poor and there did not seem to be anyone coordinating the healthcare of my relative. Standards have really dropped maybe in part due to them being very understaffed but there is no excuse for poor care of patients. The discharge process was appalling, telling elderly patients that they were fit to go home but not explaining that care packages needed to be put into place which can take 24 hours or more.

I was sitting in the A&E area in a cubicle, two people made conversation with me and told me they been waiting for ages and had enough. I don't know why but there was no staff in sight. Staff vanished for 10-15 min. Then the staff come running in and say to me where are the patients? Um like I'm just a patient. They called the police.
Clearly not watching the patients.
Not safeguarding them.

I wrote my review expressing these concerns and it's vanished from QE reviews.

I raised this issue " patient safety" with safeguarding with the QE, and care commission.

Had terrible care myself there.
Been left on my own when highly suicidal on many occasions.

Had the most serious suicide attempt, received great medical care there for two days yet the Mental liaison team told the reception team I could self discharge WITHOUT talking to them. The nurse questioned them/wasn't happy with this decision. I waited for them for 14 hrs to find a nurse who I witnessed before who had laughed at a suicidal patient once. When I saw that male nurse I was like I want to go home, didn't sign a consent form, no procedures followed. Affects me to this very day. As it's led me to believe no support will occur.
Since no one spoke to me from the mental health team...
No one knew what my mental health state was, I could of hurt self after that discharge.

The complaints team do not bother to respond your concerns, complaints. Have one pending since February 2025.

There's no emotional support and sadly the burden falls upon the hardworking care staff at QE. They're always trying their best. Thank you to them.

My husband has been treated for NETs cancer here for the last 10 years. He has had surgery, nuclear treatment and monthly injections. He has regular scans and consultations. They look after him very well and they contact with anything that comes up. Follow ups are good. The car parking is expensive.

I went to A&E after a fall and broke my arm. I didn't want to go as I didn't want to wait hours and hours but then I did go the next morning. Didn't take as long as I thought as we got ahead of some of the queue. The care was great. I had an option for surgery but that posed risks so I opted for healing with a sling. The nurses were great. I was well looked after and everything was explained to me. Overall, the experience wasn't bad in the end.

A&E was very good. They treated me and stabilised me and transferred me for specialist care.

I have had to attend a diabetes clinic at the QE hospital. The appointments went ok. The staff were ok, some are better than others. How well the appointment goes depends on who you see.