Queen Elizabeth Hospital Birmingham

Last year I couldn't see through one eye. I went to Heartlands who discharged me and put me onto a specialist service at the QE, but it took ages. My sister had to call the QE and tell them that I had MS and tell them that the long wait for an appointment was affecting my quality of life, and then they got me an appointment within 4 weeks. But why do we have to tell them all of that information?

Family member been at this hospital 6 days now & no better, they don't seem to know what to do there. Promised procedure monday didn't happen, promised procedure wednesday didn't happen. 2 weeks in a welsh hospital before transferring here & still no progress

I had IBS and had an infection. I went to QE A&E and they told me I had a gallbladder stones. They told me they would have to do surgery. Then I went to a private hospital and they said that I do not need surgery. At QE they were treating me like I was being forced into having the surgery and at the private hospital they gave me details and reasons for my problems. It turned out to just be an infection, so it's like they don't have a clue what to do at the QE.

I had 5 lots of radiotherapy following on from my stage 2 diagnosis. All my sessions were arranged and had on time, the staff were really good.

I go every year to get my CPAP machine changed and they're really good. Give me time to ask questions and really listen.

I go every year to the Arthritis team and do regular Physiotherapy with them every 4 weeks. They change things each time to make it work better for me.

Cataract surgery which has not been right from start. Laser treatment no good, rang for a follow up appointment two weeks later, to be told to see optician and have been discharged. Have been referred again.

I went to the QE for endocrinology a couple of years ago and it has been good.

I get referred to random places across Birmingham. From a user experience I should go to the nearest default hospital. The QE has my history so I should go there. The systems are not user centric.

I went for a check up. It was good and I got the feedback on the day and the GP followed up too.