West Midlands Ambulance Service University NHS Foundation Trust
Feedback Rating
Based on 214 reviews
Reviews (214)
Patient paramedics
August 29, 2025
The paramedics were very patient and spent a long time with me. They convinced me to go to the hospital and took me to Heartlands A&E. I did find it quite stressful that police attended with them and that really wasn't necessary.
Brilliant service
August 28, 2025
I have had to call an ambulance a number of times and they have usually been brilliant.
Arrived in 29 minutes
August 6, 2025
Ambulance arrived within 29 minutes of me calling. On arrival at hospital it took more than 3 hours for me to be unloaded from the ambulance and taken inside the building.
All staff were brilliant
August 5, 2025
The ambulance came out as I'm asthmatic and had panic attacks and anxiety. The staff were really helpful and calming. They decided I should go to hospital. They were calm with me too over the phone when I called. All the staff were brilliant.
Gave good advice
August 5, 2025
They told us how to stem the bleed until we got to the hospital. They gave good advice and information.
Good and acted fast
July 29, 2025
They decided to take me to Heartlands after my stroke. They were good from what I can remember and acted fast.
Came out in 10 minutes
July 15, 2025
Came quickly within 10 minutes and took us to the hospital.
They couldn't take me to hospital
July 15, 2025
I called as I was losing blood at 18 weeks pregnant. They asked how much and when I told them they said they wouldn't be able to do anything and couldn't get an ambulance out to me so I had to make my own way there.
Took a while to arrive
July 15, 2025
It took about 30-40 minutes to come out to me which is a bit long I think. They checked me at home and took me to hospital. I had to wait in the ambulance as there were no beds.
The service was excellent
July 15, 2025
I called an ambulance for my daughter as she was having an asthma attack. The service was excellent. Quick response time, quick medication and quick diagnosis.
