Heartlands Hospital

I was admitted to Heartlands Hospital with a serious infection and developed sepsis. The doctors, nurses and general staff took very good care of me. I was very happy with the care and treatment I received.

The stroke doctor is wonderful. He takes his time to explain things and never never rushes you. Always asks if I have any questions. A wonderful bunch of people.

A&E is crowded at times but they're quick once your called by a doctor and things get moving. It can be frustrating waiting until that point though. They all work hard.

I was turned away from A&E at Heartlands Hospital and told that they do not treat eyes. I told them that NHS 111 had told me I could attend any A&E and pleaded with them; explaining that due to my severe visual impairment I could not travel on public transport to the Eye Hospital and that I could not afford taxi fares there and back. They still refused to examine and/or treat me.

A&E has loads of people being sent from their GP and clogs up the system.

We were sent to a separate room to the side of the main waiting area because my child has additional needs. After waiting over 8 hours we were told that there was nothing they could do and that we have to wait to see a community paediatrician. I suffer from a severe visual impairment and eye condition and needed saline for my eyes while waiting with my child. The staff were not willing to help which was very frustrating. In the end I appealed to a member of the reception team who provided me with some saline. The way so many of the staff dismissed my requests and showed no empathy to our situation was very disappointing, I was asking for saline solution not prescription medication.

Terrible, I wouldn't go there again. Slow, unprofessional, dirty, the list goes on.

My experience of the ophthalmology department at Heartlands Hospital has been that I have not found them to be very good. They are not as helpful or informative as the ophthalmology department at Solihull Hospital.

I waited for over 10 hours at A&E. The toilets were blocked and broken. They told me they called me but I didn't hear it so I had to wait longer.

I bought my daughter here and they quickly diagnosed her with croup and a viral infection. They checked her ears and found an ear infection. She was prescribed antibiotics and was better before the dose had even been finished.