Heartlands Hospital
Feedback Rating
Based on 1337 reviews
Reviews (1337)
Treatment is good but discharge was a disaster
Renal and kidney care and dialysis
June 27, 2025
My dad recently spend 2 weeks in Heartlands and while there are no real complaints about his stay when it came to him been discharged the entire process was a disaster. The communication was horrid which just caused unnecessary stress.
How hard is it to inform patient and family when they will be discharged preferably a day or 2 before so everyone is ready?
In our case I turned up to visit and was told he 'might' be discharged that day, he knew nothing about it and upon inquiring nobody would give me a clear answer so we were just waiting not knowing what was happening.
Eventually he was discharged 12 hours later at midnight leaving us with a near hour drive home so late at night when he still wasn't feeling 100% and was very tired was very difficult for him.
And despite repeated asking we were also never told that he would be expected to administer his own injections and so he was not shown how to do so. We ended up having to call our GP the following day who reluctantly sent out a district nurse who was horrified that he'd been discharged without us been told about his care plan and medication.
How hard is it to inform patient and family when they will be discharged preferably a day or 2 before so everyone is ready?
In our case I turned up to visit and was told he 'might' be discharged that day, he knew nothing about it and upon inquiring nobody would give me a clear answer so we were just waiting not knowing what was happening.
Eventually he was discharged 12 hours later at midnight leaving us with a near hour drive home so late at night when he still wasn't feeling 100% and was very tired was very difficult for him.
And despite repeated asking we were also never told that he would be expected to administer his own injections and so he was not shown how to do so. We ended up having to call our GP the following day who reluctantly sent out a district nurse who was horrified that he'd been discharged without us been told about his care plan and medication.
Very helpful
General inpatient care
June 24, 2025
I was on ward 21/20 in February as I was sent straight to the emergency ward as I was so poorly. I ended up staying in for a week. It was alright. Felt a bit cramped but the service was alright and the hospital was clean. They were helpful.
Kind and lovely maternity staff
Maternity
June 24, 2025
I had an unplanned C-section and they cared for me really well at maternity. They were so nice and talked me through things. Kind and lovely maternity staff.
Waiting times are long
Accident and emergency services
June 24, 2025
Waiting times are long. My mom had to wait for 5 hours without any regular checks. The doctor looked at the fracture and suggested a second opinion but she just wanted to get home after being there that long.
Helpful A&E staff
Accident and emergency services
June 24, 2025
The staff are helpful at A&E and good to me.
Not helpful at all
Accident and emergency services
June 24, 2025
I went to A&E in December 2024 as I was so ill and they just left me and weren't helpful.
They don't prioritise in A&E
Accident and emergency services
June 18, 2025
Even with health conditions we had to wait for 12 hours at A&E in a chair. Children with additional needs should be prioritised. It's not care provided at all.
Useless at neurology
Neurology, neurosurgery and stroke care
June 18, 2025
She is under neurology, they're useless. Hardly get appointments to see her, they're useless. They need to improve their care for children with additional needs.
Very good
Neurology, neurosurgery and stroke care
June 18, 2025
Brilliant. The doctor showed me my brain scan and said I had no dementia. They're very good.
Fabulous at the diabetic clinic
Diabetes care
June 18, 2025
They've been fabulous, the diabetic clinic is amazing.
